Privacy policy

This privacy policy describes how FilamentManager processes personal data and data when you use our digital service for filament inventory, material recommendations, QR labels, statistics, subscriptions, payment and related features.

FilamentManager may be accessed via both filamentmanager.dk and filamentmanager.app. The legal provider and data controller is TM3DPRINT I/S.

1. Data controller

FilamentManager is operated by:

TM3DPRINT I/S
Danish CVR no. 45322246
Ellen Hørups Vej 1, 4400 Kalundborg, Denmark
Email: tm3dprint@tm3dprint.dk

2. What information we process

We may process the following information:

• Name
• Email address
• Login and account information
• Subscription information
• Selected subscription plan, status and billing period
• Billing information such as name, address, country, postal code and, where relevant, company name
• VAT number, VAT ID or other tax ID if you enter this in Stripe Checkout or the Stripe customer portal
• Stripe customer ID, checkout session ID, subscription ID, invoice ID and related Stripe references
• Information about payment status, invoices, receipts, currency, VAT/tax and payment method type
• Filament inventory data
• Filament data, inventory data and usage history
• Materials, manufacturers, colors, batch numbers, locations and weight data
• Project descriptions and selected requirements in Material Advisor
• AI-generated material recommendations if the feature is used
• Support messages
• Technical information such as IP address, browser, device, time of use and security logging

3. Purpose of processing

The information is processed to:

• create and manage user accounts
• provide access to FilamentManager
• display filament inventory, remaining weight, QR labels, usage, history and related features
• provide material recommendations through Material Advisor
• match material recommendations with the user’s existing filament inventory
• handle support requests
• manage subscriptions, payments, invoices and receipts
• calculate and handle VAT/tax in connection with payment through Stripe
• validate and use VAT/tax ID if the customer enters this in Stripe Checkout
• comply with bookkeeping, tax, VAT and documentation requirements
• improve operation, security and user experience

4. Filament, inventory and usage data

When the user registers or updates filament rolls, the system may store information about material, manufacturer, color, batch number, remaining weight, price, location, drying, usage and history.

This information is used to give the user an overview of their own filament inventory and for features such as statistics, inventory status, QR labels, low stock alerts and material recommendations.

5. Material Advisor and AI processing

Material Advisor helps the user choose suitable filament for a project. The feature may use information such as project description, selected requirements, recommended material, alternative materials and relevant inventory data.

Free and Basic may use a rules-based Material Advisor. Pro, Business and Enterprise may get access to AI Material Advisor, where project description and selected requirements may be sent to an external AI provider to generate a material recommendation.

AI Material Advisor may use the OpenAI API as an external data processor. The information sent to AI is limited to what is necessary to create the material recommendation, for example project description and technical requirements such as outdoor use, UV, water, heat, mechanical load, flexibility or food contact.

The user should avoid entering sensitive personal data, confidential information or information about third parties in the project description for Material Advisor.

AI-generated recommendations are advisory and are stored together with the analysis so the user can view history, recommended material, alternatives, warnings and whether the recommendation was AI-based, rules-based or fallback.

6. Payment, Stripe Checkout and Stripe Tax

Payment is handled through Stripe Checkout. FilamentManager does not store full card details or full payment card data.

When you create or change a paid subscription, Stripe may process information such as name, email, billing address, country, postal code, company name, VAT/tax ID, payment method type, currency, subscription plan, invoice, receipt and payment status.

Stripe Tax may use the customer’s billing details, country, customer type and any VAT/tax ID to calculate and display relevant VAT/tax in Checkout and on invoices/receipts.

If you enter a VAT ID or other tax ID, this is processed by Stripe and may be used for invoicing, tax handling and assessment of for example reverse charge where relevant.

Payment information is processed by Stripe in connection with purchases, subscription payments, invoicing, receipts, customer management, payment disputes and legally required documentation.

7. Data processors and external providers

We may use external providers and data processors to operate the service. This may include hosting providers, email providers, payment providers, security and operation services and AI providers for Material Advisor.

Stripe is used as payment provider and for handling subscriptions, payments, invoices, receipts, customer portal and VAT/tax-related information.

External providers may only process information to the extent necessary to provide the service or the specific feature.

8. Storage

We store information for as long as necessary to provide the service, comply with law or handle support, security and documentation.

Account, subscription, invoice, payment and tax information may be stored for as long as necessary to document payments, handle the customer relationship and comply with bookkeeping, tax and VAT requirements.

Material Advisor analyses and AI recommendations may be stored as history on the user’s account until the user deletes the analysis, the account is deleted or the information is no longer necessary.

9. Disclosure

We do not sell personal data. Information may be shared with necessary data processors, for example hosting providers, email providers, payment providers and AI providers, when necessary to provide the service.

Information may be shared with Stripe in connection with payment, subscription, customer portal, invoice, receipt, VAT/tax ID and VAT/tax calculation.

Information is only disclosed to the extent necessary, or if we are legally required to do so.

10. International transfers

Some of our providers may be established outside the EU/EEA or use sub-processors outside the EU/EEA.

If personal data is transferred to countries outside the EU/EEA, this will only take place where there is a relevant transfer basis, such as the European Commission’s standard contractual clauses or other valid safeguards.

11. Your rights

You have the right to request access, correction, deletion, restriction of processing and data portability to the extent provided by applicable law.

You can also delete your own Material Advisor analyses from the history if the feature is available on your account.

Some information cannot be deleted immediately if we are required to keep it for bookkeeping, tax, VAT, payment dispute, security or other legal reasons.

12. Security

We use technical and organizational measures to protect information against unauthorized access, loss or misuse.

Access to user data is limited, and users can generally only see their own data.

Payment is handled through Stripe Checkout, and FilamentManager does not store full card details.

13. Changes to this privacy policy

We may update this privacy policy if the service, payment flow, providers or applicable law changes.

Significant changes will be communicated in a reasonable manner.

14. Contact

Questions about the processing of personal data can be sent to:

kontakt@filamentmanager.dk
TM3DPRINT I/S · Danish CVR no. 45322246